FAQs

FAQS

Where do you ship from?
We ship from Berlin, Germany. 

Where do you ship to?
We ship all over the world. Shipping prices are calculated during the check-out process and are based on quantity and your location. Our shipping service includes a tracking number. 

When can I expect my order?
You will receive a confirmation e-mail when your order has been received. Orders are shipped within five business days from when we received your payment. We ship through different services such as Deutsche Post, DHL, GLS, USPS, HERMES.

Below are the estimated delivery times to your destination: 

Germany 2-7 business days

Europe 7-14 business days

Everywhere else 2-6 weeks

What if my package got lost?
We're sorry. Unfortunately it can happen sometimes. 
We’re a small company and we can’t accept responsibility for packages that have been lost in transit, stolen or mis-delivered. If more than 35 days have passed since you received your order confirmation and your package has not arrived, please write us with your order number and we will work with you to find a solution. Please note that we do not offer refunds. If your order included a pre-order item, please be sure to add the production time to the delivery estimate (you will find it in the description of the product).

What if my package arrived but a product is missing or damaged?
Please write to info@ahoykollektiv.com and send us a picture of the damaged items and we'll try to find a solution together.

What's your return policy?
If you're unhappy with the products you ordered, email us. If we accept your return request you have 5 business days to send the product back. You will pay return shipping costs. We only accept products that are
unwashed, unworn and in perfect condition. We can refund you once we receive it and check the condition.

Do you have a physical location? 
No, not yet. But here’s a list of our current stockists.

I live in Berlin, can I pick up my order from your studio?
Yes, when we’re not too busy we provide this service. Please write us a mail.

Do you do wholesale?
Absolutely. E-mail info@ahoykollektiv.com for a copy of our digital catalogue.